Monday, August 12, 2019

Skunk Works Rules (Kelly Johnson's Rules) Agile Style




# Skunk Works Rule Agile Interpretation
1 The Skunk Works manager must be delegated practically complete control of his program in all aspects. He should report to a division president or higher. Control is delegated to teams. Direction is owned by business/product team leads who report at the business stream level.
2 Strong but small project offices must be provided both by the military and industry. Leaders are strong and few.
3 The number of people having any connection with the project must be restricted in an almost vicious manner. Use a small number of good people (10% to 25% compared to the so-called normal systems). Keep teams small.
4 A very simple drawing and drawing release system with great flexibility for making changes must be provided. A very simple process to integrate, validate and release the full deliverable must be provided.
5 There must be a minimum number of reports required, but important work must be recorded thoroughly. Process is minimal and simple, and yet records all important work.
6 There must be a monthly cost review covering not only what has been spent and committed but also projected costs to the conclusion of the program. Don't have the books 90 days late, and don't surprise the customer with sudden overruns. Process is iterative. Achieved and validated results are systematically compared against projected iteration estimates. Consolidated project estimations are updated with learning from discrepancies observed within estimates of iterations.
7 The contractor must be delegated and must assume more than normal responsibility to get good vendor bids for subcontract on the project. Commercial bid procedures are very often better than military ones. External dependencies are delegated (not remote controlled) to meet defined requirements that make sense from that external view.
8 The inspection system as currently used by the Skunk Works, which has been approved by both the Air Force and Navy, meets the intent of existing military requirements and should be used on new projects. Push more basic inspection responsibility back to subcontractors and vendors. Don't duplicate so much inspection. There is just one way to validate that deliverables meet their requirements. This may include multiple categories of criteria (e.g. acceptance criteria, definition of done, test suites, ...). Don't duplicate validation work.
9 The contractor must be delegated the authority to test his final product in flight. He can and must test it in the initial stages. If he doesn't, he rapidly loses his competency to design other vehicles. Components delegated to external parties can be finally validated within the full (functioning) deliverable.
10 The specifications applying to the hardware must be agreed to well in advance of contracting. The Skunk Works practice of having a specification section stating clearly which important military specification items will not knowingly be complied with and reasons therefore is highly recommended. Validations process is communicated and accepted by all before work starts.
11 Funding a program must be timely so that the contractor doesn't have to keep running to the bank to support government projects. Manage budgets "outside" of teams.
12 There must be mutual trust between the military project organization and the contractor with very close cooperation and liaison on a day-to-day basis. This cuts down misunderstanding and correspondence to an absolute minimum. There must be mutual trust between those that say what the product does (e.g. product) and those that build it (e.g. engineering).
13 Access by outsiders to the project and its personnel must be strictly controlled by appropriate security measures. Communicate your innovation inwards, not outwards.
14 Because only a few people will be used in engineering and most other areas, ways must be provided to reward good performance by pay not based on the number of personnel supervised Reward performance, not the role.

Explanation

The table above is a short analysis of the "Skunk Works Rules". As this is about innovation, I chose to express each rule from an agile perspective.

I love the engineering of the Lockheed Skunk Works. A few years ago, I enjoyed very much listening to Ben Rich's book on the subject (Skunk Works:...), Ben Rich having been the second director of the Skunk Works, (he succeeded its founder Kelly Johnson). In this book, and in many sources, Kelly's management approach and "rules" are mentioned, but not "deconstructed". I made a note to do so, which I do today, and I share that above. Comments are welcome, I took a very direct approach here, and am happy to hear how else to look at this.

Remarks

3 - Size of team
Size of team too big when it can no longer absorb new information from individuals (e.g. learning), or when individuals no longer stay aligned with changes of direction of team.
5 - Reporting work
Too many documents kill productivity. Recording work is ideally done in something as close as possible to what is the work. Yet to be a record of work, there must be more than work, there must be a record of some context of the work. In software development, text that describes work tends to age much too quickly.
7 - Delegating towards specific requirements
How to delegate work and still be agile? How to capture just enough of the future for the teams to be independent within the right amount of dependence? (Think distributed algorithms to answer that!).
14 - About rewarding people
Long term company stability may depend on stability of certain roles and people. Sometimes you need to pay key individuals to ensure that stability.
All original content copyright James Litsios, 2019.

Friday, February 15, 2019

Servant Leadership in seven rules

My favorite leadership approach is servant leadership!

While leadership is needed for different reasons and is expressed in different ways, it is clear that certain styles of leadership are better suited for specific situations, characters of teams, groups and organisations.  Therefore: this blog entry about servant leadership... because it works for me!

Note that this blog entry talks of teams... Teams which could be organizations, be hierarchical, etc... Servant leadership is not about structure but about method.

Let's start by expressing a complementary view: what is not servant leadership. At the extreme we could mention dictatorship, but that would not help us much, and is in fact not complementary. Instead, it is better to bring up followership in which team members follow their leader. Let's now start with three defining aspects of followership:

Leader with followership:
  1. Team leader communicates expectations, team members follow with goal to meet expectations
  2. Team leader expresses expectations to optimally meet the teams capabilities
  3. If the leader receives feedback from team, the leader may review their communication and expectations

The most important part of this very simplified followership leadership is that only the leader adapts! Sadly, many leaders have a hard time with the idea that they must adapt. Therefore, to understand leadership, you need to accept that you too as a leader need to adapt. This is our rule one in servant leadership, a rule that is universal for all leaders:
Servant leaders align communications and expectations to meet their team’s need
Followership leadership is useful for short lived teams, such as one time situations or events, and useful for situations where members don't consider modifying tasks, because the tasks suit everyone or are too hard to change.  It is important  to note that in all situations there will be "moments of followership", moments that are "one off"or for which debate is not wanted, nor learning expected. These moments are very much "leader leads, followers follow" moments. For this reason,  we have rule two of servant leadership:
Sometimes servant leaders lead and their team follows
Much of what you do as a servant leader is to work for others, and yet you are still "the boss"and that means that there are moments where you need to "be the undisputed leader that is followed". This much because it is needed to keep your team healthy and sustainable.

Good leaders know that the greater value is in the team, not in them. That means that we want to boost our team coherence and self drive, in effect to give more leadership ownership to the team. This will be our rule three:
Servant leaders help the team lead itself
 Each team member is a mini-leader! In parallel, each team member is also a follower of all those other mini-leaders. Therefore we take our simple followership process above, and we rewrite it twice, first focusing on mini-leaders, then focusing on team followers. This gives us:

Team members as mini-team-leaders:
  1. Team members communicate expectations to the rest of the team
  2. Team members express expectations to optimally meet the team's capabilities
  3. If each team member receives feedback, they may review their communication and expectations.

Team members as followers of their team:
  1. Team members follow the communicated team expectations
  2. Team members communicate their capabilities and optimally meet the team's expectations.
  3. If team members provide feedback to their teammates, teammates may adapt how they follow goals, and adapt how they communicate their capabilities, and meet expectations.

With these two lists, we have captured something of a "pure unemotional and egoless self-driven team", that is, a hive-like team where everyone is led by everyone else, and is following everyone else. Yet such a team does not exist: teams are groups of individuals, all with their differences, and most importantly with their emotions and ambitions. And a productive team is much fueled by its emotional energy and enthusiasm! Therefore rule four, an obvious one, but as you will see, that has a twist:
Servant leaders encourage emotional energy and enthusiasm
The twist is then the following:  What type of emotions is does the leader encourage? Team emotions or individual emotions? Or both?

Both! Because a team is a group of team members but also of many individuals that are part of group. Here is the thing though,  the team’s emotions and individual's emotions can sometimes be very different. Think extrovert versus introvert here. In fact, they can be so different that they challenge each other, and this often subconsciously! To simplify, what can be happening is that the team feels aggressed when certain individuals do not embrace their emotions, and the individual feels agressed when the team or other individuals act so as to disturb their personal emotions. Therefore, when I say that the leader encourages energy and and enthusiasm, I am also saying that the leader cares about how team and individual emotions interact, and when needed help emotions co-exist together peacefully. We can write this as the following rule:
Servant leaders foster acceptance of team emotions by individuals and of individual emotions by teams 
Helping the productive coexistence of the team and its individual team members is much of what servant leadership is about. In part to help sustain good emotions, but also simply because when a team needs to solve many problems, it helps when the team members are given the independence to come up with solutions. However, just like emotions may hinder and even splinter a team, so can action and ideas. This is in part because giving team members some independence is also allowing them to be mini-self-centered-leaders to some extent. This, added to people's ego, gives you something extra, which can both be valuable, as well as highly lethal to a team. And therefore, an important task of a servant leader is to help channel the effects of giving people some independence. One way to approach this is to equate being independent to following yourself. We already have a followership list above, which we can rewrite as follows, with a self-centered focus:

Team members as followers of themselves:
  1. Team members follow their own expectations
  2. Team members communicate their capabilities, and optimally meet their own expectations.
  3. If team members provide feedback to their teammates, teammates may adapt how they follow their goals, and adapt how they communicate their capabilities, and meet their own expectations.

Note here that I am assuming best intention, and therefore do not include disruptive self-interests above. However, best intention also goes the other way: people tend to bias their communication and expectations to protect their team members independence and ego! And not necessarily on purpose. We can express this as a form of shyness, again rewriting one of the previous followership lists.

Team members as shy mini-leaders:
  1. Team members do not communicate expectations that might clash with expectations of others in their team
  2. Team members do not expresses expectations to optimally meet the teams capabilities when that optimality might cause issues to others in their team
  3. Team member tends not to receives advice when these are too personal towards them, or towards others.

These last two lists give us new tasks for the leader: to coach individuals to help them lead themselves coherently within their team, and to help teams lead themselves without fear of interfering with each other (e.g. social shyness). We might express this as follows:

Leader as personal coach:
  • Leader coaches individuals to help them align personal and team expectations

Leaders help deal cross team interference:
  1. Leader helps team members communicate expectations that might clash with expectations of others in their team
  2. Leader helps team members expresses expectations to optimally meet the teams capabilities when that optimality might cause issues to others in their team
  3. Leader provides advice when these are personal towards them, or towards others.

Now as we will see below, we will also want help the team deal with these topics, yet still then, the leader wants to have them in their radar. And therefore we condense all of this into rule six of servant leadership:
Servant leaders coach individuals and teams around expectations
Again, good leaders know that the greater value is in the team, not in them. Therefore, when possible, we want our team to deal with their expectation issues. And therefore, we want to boost our team members and the relations they have within their team.

Now we are almost done. Our last servant leadership rule will be about process, as until now our focus has much been on people, which makes sense as teams are groups of people. However, process is the backbone of the team: if it is weak, the team will be weak, if it is too rigid, the team will be too rigid... and we could go on. Yet the process as a backbone analogy is in fact a great analogy, in part because it is telling us that the team and the process and are symbiotic relation. Processes are not rules to apply, and neither are they routines that we follow, they are productivity boosters! Taking that from an optimisation perspective, processes are mechanised ways to push your team to be better each time. And that is not easy, and very much a job for your servant leader to help you with.
Servant leaders help team grow and pivot their process to be more productive
I'll give you a simple example: Give your team the productivity boost to be on time to your meetings! This may sound like "petty" time dictatorship. But hey, do we need to lose three minutes multiplied by the size of your team with every late meeting start, as always one member comes late? I would argue not.

Here you have it, seven rules for servant leadership:
  1. Servant leaders align communications and expectations to meet their team’s need
  2. Sometimes servant leaders lead and their team follows
  3. Servant leaders help the team lead itself 
  4. Servant leaders encourage emotional energy and enthusiasm
  5. Servant leaders foster acceptance of team emotions by individuals and of individual emotions by teams 
  6. Servant leaders coach individuals and teams around expectations
  7. Servant leaders help team grow and pivot their process to be more productive

Note: You do not need to be a purist to apply servant leadershp. Provided here is an "idealized" explanation: in the real world there is friction, things interfere, and things happen differently then planned! Still, what you do have here is a servant leadership tool box that fits all those real world moments.

All original content copyright James Litsios, 2019.

Friday, December 14, 2018

From pure effects and observations to social theories

Philosophy in computer science

Sometimes philosophers ask questions that seem of little use, for example:
"If a tree falls in a forest and no one is around to hear it, does it make a sound?"
 While pointless to most of us, this is in fact a central question for computer scientists. Let's rephrase for them:
"If effects happen, and are never observed, did these effects really happen?"
The simple answer from a computer science perspective is "No, effects only exist when observed".

The more complex answer would have us questioning things. We might ask:
  • What does it mean to "observe"? 
  • What is an effect? 
  • Can an effect sometimes be real, and sometimes not?
  • Is a virtual effect still an effect?
  • Is a virtual observation still an observation?
  • What about the heat generated by effects that are not observed?
  • What has this to do with security vulnerabilities like Spectre and Meltdown?
  • ...
I will not ask these questions, or at least, not yet. Instead, we start with a simple view, which is to state that:
  • Effects are really only effects when the effects, or the effects of effects are observed.
  • Observations are really only observations, if they are observing effects, or observing observations of effects.
Said differently, in the simple view we do not care about:
  • Effects that are not observed, and do not effect effects that are observed.
  • Observations that do not observe effects, and do not observe observations which observe effects.
    With this simple view, the computer scientist is happy to become a philosopher. Given the original question:
    "If a tree falls in a forest and no one is around to hear it, does it make a sound?"
    The computer scientist extends the question and asks:
    "If a tree falls in a forest and no one is around to hear it, does the tree exist?"
    Within the simple view, the computer scientist answer is: "No, with no observers, it is as if the tree does not exist"!

    There is no existence in an unobserved reality for a computer scientist,

    (Now you know why computer scientists walk funny: they are only sure that the ground exists when it meets each foot steps).

    Jokes aside, the simple view of theory says 
    • we only care about effects and observations together, 
    • we ignore unobserved effects,
    • we ignore non-effected observations,

    Philosophy within a bigger world

    Our aesthetic simple theory concerning effects and observations is not really real. And yet it is not far from real. Politician and economists, for example, use it all the time to argue that what is not observable is not real. Technologist are continuously creating new observable realities. And even more impressive are those entertainers that create effects by finely tuning the make-believe observability of what is really not an effect. What is then this "not truth" that is "enough truth" that it affects so much our societies?

    For a start we can note that there is a bit more depth to effects and observations than what we noted above. For example, we note that effects and observation come in different types. Our senses of perception are examples of types of observation. Physics is much the science of studying different kinds of physical effects.  Effects of specific types are often only observable with specific types of observations, and specific types of observations can most often only by effected by specific types of effects. Also, note that some observations need effects to observe, while some effects depend observations to function. In addition, some effects and observations are not possible within certain contexts, while others are only possible within specific contexts. Going further some observation create effects and some effects create observations. Finally, types of effects and observations can be both effected and observed.

    With this in mind, the simple theory is then just the tip of a deeply hidden system that connects as much our reality as our imaginary. To a mathematician it has the looks of a cohomology, to a computer science the looks of interwoven systems of polarities and dualities of semantics, to a physicist a multidimensional interplay of identifiable and relatable particles.

    Philosophy meets the social world

    In a social world, there is no pure effect nor pure observation.  In a social world, effects depend on observations, observations anticipate effects. In a social world, social animals, humans, have a need to be observed, and need to create effects. In a social world, the simple theory is not real: there is no pure effect and pure observation that only exist within their simple complementary relation. And yet the simple theory is still the most important theory to understand because the simple theory can be seen as the boundary, the envelop, of the social world. The simple theory is where the social world stops. In the social world all effects and observations exist. In a social world, effects can be unobservable, observations can be void, and both can even be imaginary. They can also be fake... politics have invented nothing, and in fact politics show us the way to understand the social theory of effects and observations. The outer border of the social theory effects and observations is the simple theory. This boundary is not part of the social world, it only limits it. The social world is one of power and influence. In the social world it is the most observable effects that are the most real. And therefore the never-ending social chatter of people, businesses, and power organizations, all looking to effect and be observed by others.

    The social world is open, it does not meet its boundaries, and therefor never meets the simple theory. An example of this is that it is rude and antisocial to ignore someone, to not observe their effect and by doing so make them "not exist".  However, this last example shows how close the simple theory is to the social theory of effects and observations. In fact, one way to define such a social theory is to say that is not the simple theory!

    Are you a scientist?

    You may ask: "is the simple theory not just scientific truth?"
    Science says that truths are based on facts, and facts are observable effects. Therefore, no, the simple theory is not scientific truth, and is more a mathematical and philosophical thought game. Science does not make things disappear because they were not observed.  However, the simple theory is not far from science. And as we have seen above, it is also not far from a certain form of social theory. The simple theory is therefore a key observation point from which to understand the world. Yet to never forget the broader social context when creating effects.

    All original content copyright James Litsios, 2018.